HELP! My Livescribe Pulse Smartpen Stopped Transferring Pages!

HELP is what I was screaming when my Livescribe pen stopped transferring pages after the latest Livescribe Desktop update.  I had no idea I took such great comfort in the fact that the Livescribe Desktop software popped up a little window that asked me to name my pen when I docked a new l.ivescribe pen with my computer.  When I docked my own personal pen, I again realized that I take comfort in the fact that the pages just start flying to my notebook the instant I dock it with my computer.  Instead, it just sat there, looking lifeless, as if the pen was actually waiting on ME, instead of the other way around.

So instead of calling tech support IMMEDIATELY - my first thought, of course - my sense of panic faded enough for me to think logically.  Ok...something isn't working.  What do I do?  So I scurried over to the Livescribe website and thankfully found some good solid advice in a very short time at the Livescribe Knowledge Base.  Obviously, I wasn't the only one having this problem (Part of me always takes comfort in that too!).

So, if after the most recent Livescribe Desktop update within the last month or so your Livescribe pen has stopped automatically transferring your notebook pages to Livescribe Desktop (actually your computer is not recognizing your pen, although I was still hearing the little sound my computer makes when it discovers a new toy in the USB port), just follow these simple procedures in the following Livescribe Knowledge Base articles.

Although I can't link directly to the appropriate articles, the articles I referenced are below.  The first article, Article 85313, explained my problem and transferred me to Article 85910.  So, just access the Livescribe Knowledge Base, type in 85313 in the Search field, and you will be well on your way to your previous life of comfort with your Livescribe Pulse Smartpen. 

Whew...I can breathe easy again...

85313 - After upgrading to Livescribe Desktop 2.0 and updating my smartpen firmware to 2.1.1 the smartpen is no longer transferring my notes or sessions.

85910 - Turning on Windows PenComm Service manually.

NOTE: I'm running Windows 7 on a 64-bit machine, so those were the instructions I followed.

April 2010 Issue of Enlighten Now Online

Yes, it seems that I have fallen off the blogging bandwagon, but you can still keep up to date by checking out this month's newsletter! 

Check out these articles and more in our April 2010 issue of our monthly newsletter, Enlighten...

• Free Whiteboard Content Until the End of School
• Livescribe Webinar Recap
• Check Out These Super IWB Activities
• Dramatic Price Drop in Livescribe Pens
• Thank You Gift for Newsletter Subscribers at NETA 2010
• FAQ: Using .gwb (Interwrite Workspace) Files Across Platforms
• FAQ: Interwrite Mobi Pen Not Working, But Computer Mouse Is
• Shopping For Textbooks? Check Out Title Track

Click here to browse back issues and sign up to receive Enlighten in your inbox every month.